Can I choose where to go for Physical Therapy?
Yes! You aren’t required to have physical therapy where your doctor sends you. It is always your option to choose a medical team that best suits your needs. Backworks Physical Therapy is not affiliated with any particular physicians’ group or corporation and accepts referrals from any practice.

Do I need a referral to receive physical therapy?
In the state of Illinois, a Physical Therapist may evaluate you without a doctor’s referral; however, in order to continue treatments, a written diagnosis from a physician is required.

What does a Physical Therapist do?
A Physical Therapist provides health services when medical problems, other health-related conditions, or pain limit a person’s ability to move and function in their daily lives. A physical therapist will examine you and develop a treatment plan to increase your ability to move, reduce pain, restore function and prevent disability.

What types of treatment will I receive?
Treatment is always individually tailored for each patient. Depending on your condition, treatment may include: specific manual techniques (trigger point release, myofascial release, muscle energy), trigger point dry needling, joint mobilizations, therapeutic exercise, instruction in a home exercise program, patient education, balance activities, or modalities such as ultrasound or electrical stimulation.

Will it hurt?
It is our goal to provide the best possible treatment with the least discomfort possible. Most patients feel better after physical therapy. However, with some conditions discomfort may be noticed. Please be sure to address any concerns either on the phone or at the next visit with your therapist.

How long do treatments take?
Plan on each visit lasting approximately 1 hour. Unlike most physical therapy practices, we schedule every patient for a full hour of individual treatment.

How can I set up an appointment?
Call our office at (630) 513-2700.

What should I wear?
Please dress comfortably. It is important that you wear loose fitting clothes that allow the injured area to be examined. If you are receiving treatment for a lower extremity, please wear or bring a pair of shorts. A tank top works well for women being treated for neck or shoulder problems.

What do I bring to my first visit?

  • Come 10 minutes early to fill out paperwork, or if you prefer, you may fill out this form 
  • A referral from your doctor
  • Your driver’s license or state ID
  • Your insurance card
  • Any co-pay if applicable
  • For auto accidents or work related injuries, bring the claim number and the name and phone number of your adjuster

Will you bill my insurance?
Yes, we will gladly submit your treatment costs to your insurance company. Backworks provides the best quality physical therapy at competitive rates. We recommend you contact your insurance carrier prior to your first visit to verify your physical therapy benefits.

What insurance companies are you in network with? 
Backworks will accept all insurance plans. We are in network with BC/BS PPO, BeechStreet, MultiPlan and we are also a Medicare approved facility. Please contact your insurance company directly to verify your specific physical therapy benefits. We will submit your charges to your insurance company. You may also contact our office directly with other insurance questions. Automobile accidents and worker’s compensation claims are also welcome.

When are you open?
We have appointments available Monday – Friday; 8 am thru 7 pm

Where are you located?
2445 Dean Street, Suite B
St. Charles, IL 60175

¼ mile west of Randall Road on the south side of Dean Street.


What if I need to cancel an appointment?
Please call us as soon as you realize that you won’t make your scheduled appointment. This will allow us to fit in other patients that may need to be seen. A 24 hour notice is appreciated. Failure to do so may result in a cancellation fee.

Is my information protected?
Your privacy is very important to us. Please view our HIPPA notice of privacy.

Other Questions?
If you have any other questions, please feel free to contact us. We are here to help.

Call us at (630)513-2700 or fill out the form below.

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